As a new brand owner, the client needed guidance in navigating the complex eCommerce landscape. They were unfamiliar with which products and flavors would resonate with consumers and sought Pirawna's expertise to find the right market fit. Their main challenges included:
- Identifying the right product functions and flavor profiles to drive demand on Amazon
- Choosing packaging and ingredient profiles that aligned with consumer preferences
- Ensuring product quality and longevity after the product was brought to market
While the initial launch showed promising results, the client quickly encountered product quality issues that led to negative customer feedback. This created a downward spiral, made worse by their resistance to necessary changes.