Some Sellers Fail. Here’s Why.

Beverage Manufacturing
This client, a co-manufacturer for successful beverage brands on Amazon, decided to create their own brand to replicate the same success. Referred to Pirawna by an industry contact, the client’s goal was to use Amazon as a testing ground before scaling their product into retail and direct-to-consumer (D2C) markets. Despite having a proven track record with other brands, this new venture faced unforeseen challenges that ultimately derailed their plans.
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Our Clients Face Unique Challenges

As a new brand owner, the client needed guidance in navigating the complex eCommerce landscape. They were unfamiliar with which products and flavors would resonate with consumers and sought Pirawna's expertise to find the right market fit. Their main challenges included:
  • Identifying the right product functions and flavor profiles to drive demand on Amazon
  • Choosing packaging and ingredient profiles that aligned with consumer preferences
  • Ensuring product quality and longevity after the product was brought to market
While the initial launch showed promising results, the client quickly encountered product quality issues that led to negative customer feedback. This created a downward spiral, made worse by their resistance to necessary changes.

Getting Results

Pirawna launched a 30-day innovation sprint to provide actionable recommendations. This included comprehensive market research across multiple categories and subcategories, leading to recommendations on product functions, flavor profiles, and packaging designs. We identified five product functions and developed unique flavors based on ingredient search volume and market opportunity. Within just two months, the brand achieved an impressive $80,000 monthly run-rate, despite having no off-Amazon marketing support or a dedicated website. However, the product started to deteriorate if not consumed within three months, leading to poor reviews and a declining sales trend. Despite this, the client resisted our recommendations to stop selling and return to formula testing. Instead, they demanded unethical tactics, such as creating fake reviews to offset negative feedback—an approach we refused to take. Pirawna conducted sentiment analysis and recommended either reformulating the flavors or halting sales entirely to resolve the quality issues. These recommendations were ignored. 4. Why They Failed The client’s refusal to take corrective action was their ultimate downfall. By ignoring product quality issues and pushing for unethical marketing practices, they sealed their brand's fate. Pirawna stood firm in its commitment to ethical business practices and eventually severed the partnership when the client continued to ignore our expert advice. They failed to address product flaws when identified, and Chose to push ahead with a product that received consistent negative reviews. The client’s unwillingness to adapt led to a substantial decline in both sales and reputation.

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